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Privacy Policy

Privacy Policy

Last Updated: September 2026

1. Who We Are

Bannerman Road Children’s Centre (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share personal data when you visit our website at https://avonmouthcc.co.uk/, contact us, or use our services.

We act as the Data Controller for the personal data we hold about you. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy should be read alongside our Cookie Policy.

2. What Information We Collect

We may collect and process the following categories of personal information:

  • Contact Information: your name, email address, telephone number, and postal address when you contact us, register for services, or sign up for events.
  • Child & Family Information: where relevant to enrolment or early years services, details about your child (such as date of birth, health or SEND needs) and family circumstances. This is only collected with your knowledge, usually via forms or in person.
  • Technical Data: IP address, browser type, device information, and pages visited, collected through cookies and analytics (see our Cookie Policy).
  • Correspondence: records of communications you send us, including emails and feedback forms.

3. How We Use Your Information

We use your personal information to:

  • Provide and administer our early years education, childcare, and family support services.
  • Respond to enquiries, requests, and feedback.
  • Register families for sessions, events, and activities.
  • Safeguard children and vulnerable individuals, where we have a legal obligation to do so.
  • Improve our website and services by understanding how they are used.
  • Comply with legal and regulatory obligations (for example, Ofsted and local authority reporting requirements).

4. Our Legal Basis for Processing

We rely on the following lawful bases under UK GDPR, depending on the purpose:

  • Consent: where you have given clear consent (for example, for optional cookies or marketing communications). You may withdraw consent at any time.
  • Contract: where processing is necessary to provide a service you have requested, such as childcare enrolment.
  • Legal Obligation: where we are required to process data by law.
  • Public Task: where processing is necessary for the provision of children’s centre services in the public interest.
  • Vital Interests: where processing is necessary to protect someone’s life, for example in safeguarding situations.

5. Sharing Your Information

We never sell your personal data. We only share it where necessary and lawful, including:

  • With local authorities, health services, and partner agencies supporting children and families.
  • Where required for safeguarding or child protection purposes.
  • With trusted service providers who host our website or provide technical support, under strict data protection agreements.
  • Where we are legally required, for example by court order or regulatory body.

6. How Long We Keep Your Information

We only keep your personal information for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. Retention periods vary depending on the type of data: general website and enquiry data is typically kept for up to 2 years, while records relating to children and childcare provision are retained in line with statutory guidance and local authority requirements.

7. How We Keep Your Information Secure

We take the security of your data seriously. We use appropriate technical and organisational measures, including encrypted connections (HTTPS), access controls, secure hosting, and staff training, to protect your personal information from unauthorised access, loss, or misuse.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Access: request a copy of the personal data we hold about you.
  • Rectification: ask us to correct inaccurate or incomplete data.
  • Erasure: request deletion of your personal data where there is no overriding legal reason for us to keep it.
  • Restriction: ask us to limit how we process your data in certain circumstances.
  • Portability: receive your data in a structured, commonly used format.
  • Objection: object to processing based on legitimate interests or public task.
  • Withdraw Consent: withdraw consent at any time where processing relies on consent.

To exercise any of these rights, please contact us using the details in Section 10. We will respond within one month.

9. Children's Information

As a children’s centre, some information we hold relates to children. We handle children’s data with particular care, collecting only what is necessary and processing it in line with safeguarding duties. Parents and guardians exercise data protection rights on behalf of their children, and we will always prioritise the child’s best interests.

10. Contact Us & Complaints

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Organisation: Avonmouth Children’s Centre
Website: avonmouthcc.co.uk
Address: 25 Portview Rd, Avonmouth, Bristol BS11 9LD
Email / Phone: avonmouth.cc@bristol-schools.uk / 0117 903 0271

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection: https://ico.org.uk/ | Telephone: 0303 123 1113.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. Any updates will be published on this page with an amended “Last Updated” date. We encourage you to review this page periodically.